LexngoMY will not entertain any cancellation, refund, exchange of products due to the customer's change of mind once payment is accepted. Unless we are the one whom make the mistakes of your orders or the items are defective upon receipt by you. If unfortunately this happens to you, please inform us within 7 days after receiving the goods. Returning goods must not be used or damaged. Labels has to be intact and must be in its original packaging and receipt. Returned items will be exchanged with similar ones or with another product with same value or higher (but buyer has to pay for the price difference).

For online orders, we will normally inspect the goods for any defects before delivery to you. We will make sure the packaging are safe for delivery before the courier delivers. Therefore, we will not be liable for the damage caused by the courier during the deliveries, if any. Buyers shall bear the postage for return items, and we shall bear the postage for items sent back to you.

There may be a color difference between the photos and the physical items. We suggest you to properly consider before ordering.

For oversea customers, all of the above are also applicable to you but you will have to bear the international postage for items return, and we shall bear the postage for replacement products. If customers cannot accept this arrangement, please properly consider before ordering. 

We sincerely apologise for any inconvenience that may have caused to you. If you have any questions, please email us at [email protected], and we will get back to you soonest possible.